Dekelife Care - Warranty & Return
Thank you for shopping at Dekelife. If you are not satisfied with your Dekelife purchase, we're here to help. The following terms are applicable for any products that you purchase with us.
Interpretation & Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following terms. The following definitions shall have the same meaning regardless of whether they appear singular or plural.
Definitions
Service refers to the Website.
Website refers to Dekelife, accessible from https://dekelife.com
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
You mean the individual accessing or using the Service, the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Warranty
All Dekelife products come with 365 days limited warranty.
Dekelife Care
We offer a 1-year warranty. But we can't provide warranty service for products that have Man-made damage, including but not limited to: bumped by user/fall in water by user / disassembled by user / other artificial damage detected by the official service center.
If you have any problems with the purchased product, please contact us directly, and we will deal with and solve the problem for you as soon as possible.
Please get in touch with the official after-sales email: Support@dekelife.com
Order Cancellation
dekelife.com Orders can be canceled for any reason before the Goods start shipping. If You need to cancel the Order, please get in touch with Us by email or text, including Your Order number. We will reply to You within 24 hours.
● In general, we cannot stop its transit after it is shipped out. Under this circumstance, shipping fees are not refunded.
Returns
There are a few essential things to keep in mind when returning a product You purchased from Dekelife:
- You have 30 calendar days to return Goods from the date you received them.
- Only goods purchased directly from dekelife.com can be returned to Us. Dekelife products purchased through other retailers must be returned by their respective returns and refunds policy.
- Please ensure that the Good you're returning is repackaged with all the parts and documentation included when you received them.
There are some Goods, however, that are ineligible for return, including:
- The appearance or function of the product is damaged due to the customer’s abuse, etc., which affects the secondary sales.
- Any parts repaired or changed by an unauthorized repair company.
- Special offer products (except when the product is defective or damaged due to transportation).
We are very sorry for any inconvenience.
Returning Goods
If You need to return Goods, please get in touch with us by email or text, including Your Order number. We will get back to you within 24 hours. Please attach the reason for the return, the photos of the goods, and your order number.
- We’ll provide You with further instructions on where returns should be shipped and the amount You will be refunded.
- We’ll process your Goods within two business days after receiving them, then go through the Refund process after confirming the product's condition.
- We will refund You no later than 14 business days from the day we receive the returned Goods.
- We’ll refund your original payment method.
- Shipping fees are not refunded for returns based on personal reasons.
Exchange Goods
If you purchased your item from dekelife.com, you could return it to Us for an exchange within 30 calendar days from the date you received it. Item exchanges are, of course, subject to our product availability. It's a good idea to check if a product is in stock by visiting dekelife.com and seeing if it's available. If You need to exchange Goods, please get in touch with Us by email or text, including Your Order number. We will reply to You within 24 hours.
- Please ensure that the Goods you're returning for exchange have not been opened and used.
- We’ll provide You with further instructions on returning and exchanging goods.
- Depending on the circumstances, you may be charged or refunded a certain fee. Please get in touch with us for details.
Refund
- If your products have quality problems, we will refund the total amount after you return the Goods, and the refund will be processed within 14 business days from the day we receive the returned Goods.
- And the refund notices will be sent to you via email on your order.
- If you do not receive a refund within 14 business days, you can contact our customer service to confirm or contact your bank.
- Shipping fees are not refunded for returns based on personal reasons.
- If you pay via Affirm, please also refer to: https://helpcenter.affirm.com/s/article/get-a-refund
- If you do not return the gift, it will be deducted from the refund.
Contact Us
If you have any questions about our Returns and Refunds Policy, contact us at:
- Email: support@dekelife.com
- Website: https://dekelife.com